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    1. Home
    2. Help

    Help

    How to join

     Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members. 

    Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various events and discount promotions.

    How to order

    Order is processed as below:
    Step 1: Search for products.
    Step 2: Add products to your shopping cart.
    Step 3: Log in with a member ID or non-member order.
    Step 4: Fill in the order form.
    Step 5: Proceed with payment.
    Step 6: Complete the order and you will see the order number.

    Payment

    We accept credit card payments
    [ EXIMBAY ] Payment with Eximbay : credit cards
    1. Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via EXIMBAY

    No Eximbay account needed.

    Please refer to F&Q for detail.

    Shipping

    • Shippping Method : Parcel Service
    • Shipping Area : Global
    • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
    • Delivery Time : 3 - 7 days
    • We only use Express Mail Service for all orders. Exception applies to certain countries.


      Please refer to F&Q for detail.

    Returns & Exchanges

    Our policy is final sales. however if exchange/refund is need, it will be offered in store credits only

    - Refund requests for shoes, purses, and accessories are not accepted 


    Please refer to F&Q for detail.

    Refunds

    Our policy is final sales. however if exchange/refund is need, it will be offered in store credits only

    - Refund requests for shoes, purses, and accessories are not accepted 


    Please refer to F&Q for detail.

    Other

    1. Period of pending credits
    The credits issued from an order will be added to your account for use 20 days after the status of the delivery is changed to ‘delivered.’ For 20 days, you may see the pending credits, which means it may not be transferred to your account for use if you cancel or return the order. The credits(Total credits – used credits – pending credits)  in your account may be used for any order.

    Conditions
    You shall use the minimum credits of (The minimum amount of credits required for a purchase is) 0. You shall use the maximum credits of (The maximum amount of credits allowed for one order is) 'No limit'.

    Terms of ineffective credits
    Pending credits issued from a purchase will be automatically cancelled on cancelling or returning the order.
    You cannot claim your credits once your membership has been withdrawn.
    The remaining credits shall be expired if the accumulation of credits ceases for a period of 3 years after the prior process.

    2. Customs and Duties

    International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.